Below are some common questions you may have about us, our operations, and our services. If you still have questions, there is a form at the bottom of the page to contact us directly should you need assistance.
Our firm’s office hours are from 8:30am-6pm EST, Monday to Friday. Please feel free to email us or call our Call Center Toll Free at (888) 870-2757 for an appointment. A member of our Client Services Team will be happy to assist you.
If you are calling outside of these hours, we have an answering service readily available to greet you and take your message. A member of our team will then call you on the following business day.
Our principal offices are in New York City and Melville, Long Island. We have seven additional offices nationwide. Click here for details
Our General fax number is (888) 870-2757 or send an electronic fax to Fax_General@Napoli.onmicrosoft.com. Please be sure to include your name, client number (if you have one), current telephone number, and the best time to reach you.
A member of our Client Services Team will be happy to contact you within 24-48 business hours.
In order to better serve you, please feel free to direct any questions about your case to firstname.lastname@example.org. Please provide your current telephone number and the best time to reach you. A member of our team will be happy to call you within 24-48 business hours.
We are sorry for your loss. Our Probate Team will need a copy of their death certificate and details about the Fiduciary (person(s) responsible for the trust/estate).
Have you moved or changed your telephone number/email address since then? Please contact us to ensure that your contact information is up to date in our system.
The litigation process varies for each case. It is not unusual for it to stretch out for a number of years. Our commitment is to achieve the best outcome on your behalf. We appreciate your business, patience, and support during this time. And ask that you continue to cooperate by submitting any documents, forms, or records timely; as well as keeping your demographics up to date with us.
In order to better serve you, please feel free to email us with any questions. Please provide your current telephone number and the best time to reach you. A member of our Client Services Team will be happy to contact you within 24-48 business hours.
If you have a specific question and still wish to speak to someone, please use the form below and a member of our Client Services Team will get back to you in a timely fashion to further discuss.
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