Lawsuit: Central Maine Power Blames Customers

August 16, 2018

A trio of law firms, including Napoli Shkolnik PLLC who has extensive class-action experience, filed an amended lawsuit Wednesday against Central Maine Power Co., adding an allegation that the company instructed workers to falsely tell customers that excessive bills were the result of high usage or other problems caused by consumers, rather than by the company’s faulty billing and metering systems.

The amended lawsuit accuses the company of committing fraud based on allegations that CMP’s customer service workers were “trained to always tell the customers that any charges or abnormalities in the bills were the customer’s fault and not CMP’s,” the suit said. The company’s policy, according to the complaint, was intended “to conceal the unauthorized charges that CMP was attempting to collect.” The suit filed in Cumberland County Superior Court amends an earlier complaint that accuses CMP of overcharging customers. The original lawsuit was filed July 19. The law firms are seeking class-action status for the lawsuit, and it could become the largest such suit in state history.

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